3
02
2010
Further to the revelation that there are students out there capable of voicing an opinion, we now have to deal with the resulting fallout. At this point I need to quote Joss, the nice man from CERD, who likened my approach to IT support to this:
Whilst I’m tempted to staple this notice to the front of the helpdesk and watch confused students ask “will you really set us on fire?”, it’s actually better to deal with stupid questions by documenting your response, on the basis that the universe never ceases to provide a constant stream of the terminally confused, people who don’t bother to read the dialog box which pops up with important information and clear instructions, and people who believe that the helpdesk are there to actually operate the computer on their behalf.
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Comments : 3 Comments »
Tags: feedback, helpdesk, HTML, LUNA, support, update
Categories : LUNA, Service 2.0
2
12
2009
We are aware of some possible issues when setting up printing from Windows Vista or Windows 7 which are causing trouble for a small number of users. We’re taking a look at this right now, and hope to have an update for you before the day is out.
Printing from Windows XP, OS X and Linux is unaffected.
Comments : 3 Comments »
Tags: Print From My PC, support, update
Categories : Print From My PC
2
11
2009
Now that the University has some Get Satisfaction support goodness going on, there are all kinds of cool widgets we can use to integrate the support community with other websites. The Blogs help page sports a “Feedback” tab on the left hand side of the window, powered by Get Satisfaction. My other blog has a page explaining about what I do as a Student Rep, and includes a feedback widget right in the middle of the page. In fact it’s so easy to do that here’s an example of our most recent active topics, embedded into the middle of a blog post.
Hang on a second, communicating with the mothership…
Clever, huh? If you’ve got a site which is relevant to the University and you’re wanting to get hold of a widget to expand your direct support methods then just let me know!
Comments : 1 Comment »
Tags: discussion, embedding, Get Satisfaction, support, topics, widgets
Categories : Get Satisfaction, Service 2.0