If you’ve been keeping track of the joy that is LUNA, you will know that this week is the first time we’ve let the new scanning process loose on a select few guinea pigs in the Courts (and inadvertently Riseholme, sorry guys!). We also busted out a revolutionary tool, never before seen at the University. No, really. I checked.
The anonymous, free-form feedback box. A single box with no prescribed questions, no survey-style questioning, and no requirement to tell us who you are (although the option is there for you to leave an email address or phone number in case you’re happy for us to get back in touch). The result is somewhat more than we expected – usually feedback mechanisms get maybe three or four responses a week, we’re currently getting in the region of 20 to 25 a day.
Most of the feedback is little to no use – we have a wide assortment of “rubbish”, “useless” and “crap” comments. A few responses seem to be from people with broken apostrophe and shift keys (“its rubbish” or “i dont see y ur doin this”). A couple have broken exclamation marks (“!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”). However, despite this noise we’ve been able to glean a few things which we wouldn’t have been able to from simply relying on the helpdesk or by asking carefully selected questions.
Keep ’em coming, although remember that every time you say “crap” without letting us know why God kills a kitten.
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